With over 10 years of direct Help Desk experience and 2 decades focusing on customer service, Dave has lived the life and understands the challenges and limitations faced in today’s support industry. Dave started HelpDeskDave as a way to bridge the gap between the theory of Support Center Management and the reality of making it happen. As the Service Desk consulting arm of Seasonal View, LLC, Dave strives to present the news and information you’ll find helpful in planning your strategy, practical in your daily operations and applicable to both the management and practitioner levels.
Keeping it real in the trenches of customer support – that’s what HelpDeskDave is all about.
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