As I was watching this video about the use of Green Screens I started thinking of how many times Help Desks give up on a good idea because they do not have all the resources they need. I began to wonder what opportunities exist to make use of augmented reality in serving customers. If your organization could benefit from a walk up counter but you don’t have enough staff, what if you used a video link to one of your call reps? I remember running across a great web site where the author created motorcycle maintenance pages without the use of human models.
There must be a number of different ways stage craft can be used to make the experience better for the customer. If you really want to spruce up your service, you can use actual green screen technology with Apple’s iChat to place a much more appealing background behind you when you talk to your customers.
The most basic approach would be to simply hang a curtain behind your walk up counter so the customer doesn’t have to see the mess of gear and cables behind your service counter.
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