In reading a post today on PSFK I started to think about how much attention we pay to our daily communications. There has been a fair bit of discussion in the blogs about being more present in our conversations in 2010. The ability to truly stop what you are doing and pay full attention to the person to whom you are conversing is more important than ever considering all the distractions at hand. I’d like to offer that as important as it is to be present in the conversation, it is equally important to pay attention to how we are choosing to communicate.
In our industry of customer support and service, success can hinge on how we address each other. I came up with a list of questions that can help you determine the best channel of communication.
- Is the current channel of communication adequate for the amount of information we are discussing?
- Is the current channel of communication appropriate for the emotional content of the conversation?
- What channel of communication is best for the environment of the recipient? (Texting may be the best channel for the message but this can be negated if their pager will go off during a funeral)
Staying present to the conversation not only includes the attention to the individual(s) but also to the method.
Blog Post – Facebook – LinkedIn – Twitter – Email – Snail Mail – Telephone – In Person: We have a grand arsenal to choose from. It is important that we choose wisely.
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