With the proliferation of personal tracking software like Navizon and Google Latitude the ability to run accurate location tracking is no longer cost prohibitive. Help Desks can use these new services to track their staff who make site visits to have real-time information to find who is closest to the next call. Add this information into your ticket tracking software and you can now dispatch staff more efficiently and provide your customers with better response time. You can improve your repair time by coordinating the location of your spare equipment so that the employee knows of the closest resource.
Again, you don’t need to spend exorbitant amounts of money of fancy systems. Integrating this technology can be as simple as setting up a few Google accounts and downloading the software to your team’s smartphones.
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